Privacy Policy
Last updated: December 2025
This Privacy Policy explains how AMALA LIVING LTD collects, uses and protects your personal information when you visit or make a purchase from madebyzen.com. We are committed to respecting your privacy and keeping your information safe.
Who we are
AMALA LIVING LTD
3 The Stables, Parrswood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG, United Kingdom
Tel: +44 (0) 161 257 3524 / 3644
Email for privacy enquiries: ask@amalaliving.co.uk
We act as the data controller for all personal data collected through this website.
What information we collect
Information you give to us
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment info (handled securely by our payment providers, we do not store card details)
- Messages or enquiries you send us
Information collected automatically
- IP address
- Browser type
- Device type
- Pages you view
- How you interact with the site
This is collected through cookies and similar technologies. You can read more in our Cookie Policy.
Information from third party tools
- Google Analytics
- Klaviyo
These services may collect information about your browsing activity if you consent to analytics or marketing cookies.
How we use your information
To process your orders
- To take payment
- To deliver products
- To send order confirmations and updates
Lawful basis: Contract
To provide customer support
- To respond to enquiries
- To resolve issues
Lawful basis: Legitimate interest
To send marketing emails
We send marketing emails if you subscribe. These may include new product updates, promotions and helpful content.
Lawful basis: Consent. You can unsubscribe at any time.
To improve our website
- Understanding how visitors browse
- Fixing problems
- Optimising performance
Lawful basis: Consent for analytics cookies
For security and fraud prevention
- Monitoring suspicious activity
- Protecting our business and customers
Lawful basis: Legitimate interest
Sharing your information
We share your data only with trusted service providers who help us run the business. These include:
- Shopify
- Payment processors such as Shopify Payments, PayPal or Klarna if used
- Klaviyo
- Google Analytics
- Delivery and fulfilment partners
- IT and support services
International transfers
Some partners operate outside the UK or EU. Where this happens, your data is protected by approved safeguards such as Standard Contractual Clauses or similar measures.
How long we keep your data
- Order and customer records kept up to 7 years for tax and accounting
- Email marketing data kept until you unsubscribe or request deletion
- Analytics data stored according to Google Analytics retention settings
- Customer support messages kept up to 24 months
Your rights
You have the right to:
- Access your information
- Correct inaccurate data
- Delete your data
- Object to certain processing
- Withdraw consent at any time
- Request a copy of your data
- Make a complaint to the UK Information Commissioner's Office
To exercise any of these rights, email us at ask@amalaliving.co.uk.
Cookies
We use cookies to make the site work, to understand how visitors use it and to personalise your experience. Non essential cookies only load if you give consent through the cookie banner. For full details see our Cookie Policy.
Security
We use secure systems, encrypted connections and access controls to protect your personal data. Only authorised staff and partners can access this information.
Changes to this policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page.
