Login to your account via www.madebyzen.com/account and click on order history. Alternatively, you will be forwarded an email with your delivery information about your order.

If your order is delayed for over 5 days, please contact our customer services team at ask@madebyzen.com. You will need to quote your order number.

Lost/damaged during transit.

If you have not asked us to and your order is cancelled, this means we are out of stock. Please accept our apologies if this is the case. We are unable to contact you individually to notify you of this. Refunds will be processed via original method of payment.

We're really sorry that you have received a faulty or damaged product, please do get in touch with us at MADE BY ZEN on 0161 2573644 or via email ask@madebyzen.com and our lovely team will be happy to assist you. We will require your order number and details of the issue, we may also request to see photos or videos to enable us to process a refund or exchange.

We're sorry to hear that you want to return your order. As long as the product is in it's original packaging, unused and purchased within 28 days we would be more than happy to receive your return.
Please contact us on 0161 2573644 or via email at ask@madebyzen.com. Please note all returns are subject to passing quality control inspections before a refund is issued.
Unwanted products must be sent at your own cost and we do recommend a signed for method to ensure your products reach us.

Once we have received the goods, we will assess the product and notify you within 14 working days where your refund claim will be processed within 5 working days from receiving a notification from us.

Please contact customer services at ask@madebyzen.com / tel: 0161 257 3644, please ensure you have your order number to hand.

If you would like to exchange your product, please ensure you refer to the ‘conditions of returning my goods’ section.

If an additional payment is required, you will need your debit/credit card ready.

Once your product has been returned to us, we will despatch your goods accordingly.

Please contact customer services at ask@madebyzen.com / tel: 0161 257 3644, please ensure you have your order number to hand.

As there is no heat source the diffusers are safe to use around both children and pets. They are simply just filled with cold tap water and a few drops of fragrance/essential oils.

They are also safe to leave on as all diffusers have an auto shut off feature.

Our signature home fragrance oils contain beautifully blended fragrances, in a completely 100% natural base. To replicate those beautiful notes you find in fragrance oils, these aren't natural.

The 100% pure essential oil single notes are expertly sourced and bottled with care in the UK, they are 100% pure, natural, vegan & cruelty free.

Our Purity Oils contain blends of fragrance oils with the added benefit of essential oils. To achieve the beautiful fragrance notes these oils are not natural, however the essential oils are 100% pure and natural.

Our Super Blends contain pure blends of essential oils and are 100% natural, vegan and cruelty free, bottled in the UK.

Some of our customers have reported that they have found breathing or dryness of skin to improve whilst using an aroma diffuser, however there are no medical studies to back this up therefore we CANNOT make any medical claims.

We do subscribe to the WEEE Regulations: we pay a subscription for the waste we create as the adaptor and aroma diffuser section cannot be disposed in the normal waste stream: In accordance to WEEE Directive (Waste from Electrical and Electronic Equipment Directive) 2012/19/EU this equipment should not be disposed of in the normal waste stream.

The water does not heat up inside, however the water will become warm after several hours use.

Factors that affect the temperature of the water include; room temperature, the heat of the water placed in the unit and the electric current that is running through it. It is perfectly normal for the water temp to increase over time. Especially if it has been running all day. The water should not exceed 30-40°c

Calm Coins allow you to earn rewards whilst you spend! Receive even more Calm in every purchase. To earn coins you need to make sure you have an account created on our website.

You will receive 5 Calm Coins for every £1 spent. To get you started, we'll give you 300 Calm Coins in your account when you sign up to the Zen Club.

Accumulate your Calm Coins to use as discounts on your next order ... 100 Calm Coins is equivalent to £1 off!

You can view your Calm Coin history and current rewards through accessing your account on our website.

Calm Coins have no monetary value and can only be redeemed for purchases on madebyzen.com.

WEEE – Waste Electrical and Electronic Equipment
We take our duty to help our environment seriously. When we design, manufacture and distribute our electronic products, our responsibility goes beyond this to when they reach the end of their lives. To ensure electrical items are disposed of in an environmentally friendly way, we advocate the European Union's WEEE (Waste Electrical and Electronic Equipment) directive.

What is the WEEE directive?
The WEEE (Waste Electrical and Electronic Equipment) directive is a European Union initiative that designates the safe and responsible collection, recycling and recovery of all types of electric and electronic waste. It covers any equipment with a plug or a battery.

What does the WEEE directive mean?
The WEEE directive imposes obligations to minimise the impact of electrical and electronic goods on the environment. It requires a high level of collection (including separate collection) of WEEE for treatment, recovery and environmentally sound disposal, so that the amount of WEEE going into landfill is dramatically reduced.

Why adhere to the WEEE directive?
Each of us will throw away approximately 3.3 tonnes of electrical goods throughout our lifetime. To preserve our environment, we need to look at ways of becoming more sustainable.

What is Made by Zen doing about this?
We are committed to the safe recovery of WEEE we produce and are part of a compliance scheme which helps us achieve the WEEE objectives. If you purchase a Made by Zen electrical product directly from us, we can collect and recycle it for you at the end of its life.

What do you have to do?
Nothing at the moment. But when the time comes to replace your old electrical equipment, you can take it to a designated collection facility (DCF) in your area for recycling. Visit https://www.recyclenow.com/local-recycling to find your nearest DCF.

The crossed-out wheelie bin symbol
Electrical and Electronic Equipment that was made after 13th August 2005 should display this symbol on the packaging or product. Do not dispose of the product in the general waste stream. Either send the product to be repaired and reused or recycle it at your nearest recycling centre.

Simply sign up to earn calm coins that can be exchanged for discounts on your future orders.

Click the ‘Rewards’ button in the left-hand corner of this webpage to create an account.

Calm coins are added to your account after each online purchase; however you must have created an account with us to collect calm coins.  When you sign up to the Zen Club you will receive 300 coins.

We award 5 calm coins for every £1 spent
100 calm coins = £1 to spend on your next order

You can also earn calm coins by,  
- Share MADE BY ZEN on Facebook and receive 300 coins
- Like MADE BY ZEN on Facebook and receive 300 coins
- Follow MADE BY ZEN on Instagram and receive 300 coins
- Receive 500 coins on your birthday
- Leave a product review and receive 300 coins
- Refer a friend and receive a £5 discount code

Click the ‘Rewards’ button in the left-hand corner. Click ‘Ways to redeem’.
You can then choose the amount of money you’d like to claim in £1 increments using the ‘£1 off coupon’ and then click the ‘Redeem’ button. 

Alternatively, if you have earned enough calm coins, you can redeem using the set tiers.
500 calm coins = £5 off
1000 calm coins = £10 off

You will then be given a specific discount code to apply at checkout. This code cannot be used in conjunction with any other promotions on the website.

Click the ‘Rewards’ button in the left-hand corner of this webpage. Here, you can then see the number of calm coins you have accumulated.

Calm coins have no monetary value and can only be redeemed for purchases on madebyzen.com

If you created an account before placing your order, your calm coins will show on your account once your order has shipped. Please allow up to 48 hours for calm coins
to show on your account following on from your purchase. 

If your coins are still not showing after 48 hours please contact our customer services team at ask@madebyzen.com, who can manually add these on for
you.

Please contact our customer services team at  ask@madebyzen.com, who can manually cancel this for you.

Click the ‘Rewards’ button in the left-hand corner of this webpage. Scroll to the bottom and you will see the ‘Refer your friends’ section, simply send the URL to your chosen friend/s.

Your friend/s will receive £5 off their purchase by following this link to the MADE BY ZEN website. Once their order has been processed you will receive a £5 off discount code for your next order.

No, they will accumulate over time.

Unfortunately, it is not possible to redeem calm coins and use the discount code in conjunction with any other promotions on the website.

To update your contact details, log into your account and select the ‘person icon’ in the top right-hand corner. Your account details will then be listed on the right-hand
side.

Click 'View Addresses' then select your default address. Here you can also edit your personal details.

If you are wanting to change the email address on your account, please get in touch with our customer services team at ask@madebyzen.com, who can do this for you.

To change the email address registered to your account, please contact our customer services team at ask@madebyzen.com, with the existing email and your preferred email and they will update this for you.

If you can't log into your account, please check that all your details are correct and follow the link to re-set your password if necessary.

If you are still having trouble, please contact our customer services team at ask@madebyzen.com, who will be happy to help you.